Guest Blog on Austin Startup

As I mentioned in a previous post, Twitter’s best application for me so far has been for business – and that continues to be the case. Noticing this past weekend that I was twittering from ProductCamp Austin, the editor of the Austin Startup blog and area entrepreneur (Bryan Menell) asked me to write a guest blog on it. I did, and it’s up now with a byline for my current company and company blog.

The Austin Startup blog played a key role in allowing me to assess the startup community in Austin and find job opportunities here when Megan and I decided to become Texans (again, for me) 8 months ago. For that reason, it’s a real pleasure to be able to make a contribution back to it.

Killing the BCC

Luke, I can sense that you want to blind copy someoneIn my work experience I’ve been in all different spots in companies – I’ve worked in sales, marketing, customer service, and engineering – managed others for five years and been managed for eight. All of that to say that I have been in a lot of interesting and challenging positions with people I reported to, peers, and people who reported to me.

During that time I have run across many coworkers who I admire because they communicate in a candid, genuine way and are as transparent as possible with others. I think this is something we all try to do – but no one is perfect and sticking to it isn’t always easy. There are always temptations to go over to the “dark side,” to find yourself unwittingly sucked into a political battle or accidentally complicit in working around or over others.

Of course, I’m not talking about doing things that are clearly unethical here, like lying or concealing things deliberately for your own gain – that’s the very dark end of the dark side. I’m talking about the gray area in working with others that we all have to negotiate daily, and it is mostly around maintaining the appropriate flow of information through your own inbox to others that balances your desire look out for them personally, look out for the best interests of your company, and look out for yourself.

To that end, one of the guidelines I follow is the no-BCC rule. In my mind, using BCC at work is like getting $300 out of an ATM at 3 in the morning. You may have a legitimate reason to do it every once in awhile, but it is likely that the reason you are doing it is something you should rethink.* Not that the BCC itself is the problem, that’s actually a useful little tool when you are doing things like sending out mass contact information updates. it’s more of an indicator of where you’re starting to go mentally – kind of like a dark side canary-in-the-coal-mine. So when you see yourself hit that BCC button, stop for a second and check yourself.

*I have to credit Chris Rock for that one: “Why the #$%^ is an ATM open 24 hours a day?”